Roots Rwanda loader
RWF

Frequently Asking Questions


  • How do I return a product?

    For returning a product follow the Return policy steps

  • What happens if I place an order and product is not available/or Not in stock ?

    Usually When product is not available it shows out of stock in purchase process. But when you need specific products or with any other features you can go to service request In the website and ask or you can call/ whatsap 0781308888 / 0733308888. And we will give you the reply asap.

  • How do I pay for my Order?

  • When do I receive the product after placing order?

  • Is there any delivery charges outside Kigali.

  • Do you deliver Products outside Rwanda.