About Us
About Roots Rwanda
Roots Rwanda Ltd is a Rwanda-based online retailer established in 2020, helping customers shop for electronics, mobile phones, computers, home appliances and lifestyle products. Based in Kigali, we serve customers across Rwanda through rootsrwanda.rw.
Our aim is to combine competitive prices, convenient ordering, reliable delivery and helpful customer support so customers can make informed purchasing decisions.
What You Can Shop
Our range includes mobile phones, tablets, laptops, computers and accessories, televisions, audio products, cameras, printers, networking equipment, home appliances, smartwatches, fashion, perfumes, gifts and lifestyle products. Availability, specifications and prices may change; please check the individual product listing.
Genuine Products and Warranty Support
We aim to supply genuine branded products through our product-sourcing network. Warranty coverage and duration depend on the specific product and the applicable manufacturer, dealer, distributor or Roots Rwanda warranty. Please check the product listing or contact us before ordering if you need clarification.
For a warranty request, contact our team with your order details. Depending on the applicable terms, the process may involve inspection, repair, replacement or another available remedy. Exclusions and transportation costs are governed by the relevant warranty conditions.
Read our Return & Refund Policy and check the product listing for warranty details.
Based in Kigali, Serving Rwanda
Our business is based at KIC Building (UTC), Kigali, Rwanda. Customers can order online from Kigali and other parts of Rwanda. Published delivery estimates are generally within two business days in Kigali and three business days outside Kigali, subject to product availability, destination and other circumstances. Any applicable delivery charges are confirmed before the order is completed.
Convenient Payment Options
Payment options may include cash on delivery, MTN MoMo, Airtel Money, card/POS and payment links where available. Available methods and any advance-payment requirements will be confirmed during checkout or by our customer service team.
Our Customer Commitment
- Clear product information to support informed decisions.
- Product-specific warranty information and assistance with claims.
- Delivery coordination in Kigali and destinations across Rwanda.
- Customer support for product questions, orders, delivery and returns.
Company Information and Credentials
Roots Rwanda operates under the business name Roots Rwanda Ltd and identifies Kigali, Rwanda as its business base. Our website displays a Digital Business Institute (DBI) Certified E-Commerce Certificate. For formal company registration details or verification of the certificate, please contact us directly. We publish no registration or certificate number here unless it has been independently confirmed.
Contact Roots Rwanda
Address: KIC Building (UTC), Kigali, Rwanda
Phone / WhatsApp: +250 781 308 888
Email: digital.rootsrwanda@gmail.com
Website: rootsrwanda.rw
Contact us before ordering if you need help confirming product availability, delivery charges, payment options or warranty coverage.